API Reference

Create a new Ticket

post
https://platform.{env}.simpplr.com/v1/service-desk/wtickets/tickets

This API allows users to create a new ticket in the service desk.

Body Params
string
enum
required

The type of ticket being created.

Allowed:
uuid
required

The UUID of the user creating the ticket.

uuid

The UUID of the service being requested. Required in case when ticketType is serviceRequest.

uuid

The UUID of the user for whom the request is being made. Required only if isRequestingForOthers is true.

boolean

Indicates if the request is being made for another user.

uuid
required

The UUID of the workspace. Required for tickets.

string
length between 2 and 60

The title of the incident. Must be 2-60 characters long.

string
length between 10 and 500

A detailed description of the incident. Must be 10-500 characters long.

string
length between 2 and 60

The subject of the service request. Must be 2-60 characters long.

string
enum

The severity level of the ticket.

Allowed:
Responses

Updated 4 months ago

Language
Credentials
OAuth2
URL
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Response
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application/json

Updated 4 months ago